Terms & Conditions

Adult account holder

You must be at least 18 and be a parent, legal guardian, or authorized adult supervisor to create an account or make a booking for a child. Accounts are not offered to children. You confirm that your details are accurate, you have authority for the children in your care, and you will keep login details private.

Bookings, entry, and supervision

• Availability is not guaranteed until a booking is confirmed. Branch, age, height, capacity, health, clothing, and activity rules may apply.
• The responsible adult must remain available and supervise each child unless a written Kids Nation service expressly states otherwise.
• Staff instructions and displayed safety rules must be followed. We may refuse or end participation where conduct creates a safety, welfare, capacity, or operational risk.
• Tell us about relevant medical, allergy, disability, or accessibility needs before the visit so reasonable arrangements can be discussed. In an emergency, staff may contact emergency services.

Prices and payments

Prices are shown in AED and the total, payment method, and any applicable charges are displayed before confirmation. Online payments may be processed by a third-party payment provider; Kids Nation does not store full card numbers. A payment, receipt, or pending status does not override a booking condition shown at checkout.

Cancellations, refunds, and memberships

The Refund & Cancellation Policy forms part of these Terms. Unless a specific offer states otherwise, party cancellations made at least 7 days before the booking receive a full refund; cancellations 3–6 days before receive 50%; and cancellations under 3 days may be rescheduled but are not refundable. Memberships are non-refundable, non-transferable except where sibling sharing is expressly offered, and expire as stated at purchase.

KidsNation Points

KidsNation Points is the Kids Nation loyalty programme for account holders. These rules apply to every account that earns or holds points.

• Earning: you receive 10% of every amount you pay with money as points, for purchases linked to your account: online by card, Apple Pay or Google Pay, and in cash or by card at a branch on a booking linked to your account. The amount is the price you pay, including VAT. Points are whole numbers and the remaining fraction is carried to your next purchase (for example, AED 75 earns 7 points and carries 0.50 of a point). Any part of a purchase paid with points earns no points.
• Value and use: 1 point is worth AED 1 off a Kids Nation purchase. Points have no cash value. They cannot be bought, sold, transferred to another person or account, exchanged for cash or withdrawn, and they can only be used towards Kids Nation purchases.
• When points are credited: when we receive your payment. Online payments are credited once the payment is confirmed; payments at a branch when the branch records them.
• Expiry: points expire 12 months after they are earned, oldest points first. We remind you in your account 30 days before points expire.
• Refunds: if a purchase is refunded, any points used to pay for it are returned to your account and the points that purchase earned are removed. If those earned points have already been used, the difference is deducted from points you earn afterwards.
• Account deletion: any points left on an account are forfeited when the account is deleted. They cannot be restored, transferred or paid out.
• Invitations: when a new account is created with the invitation code of a Kids Nation customer who has made a purchase, the new account receives 15 points and the customer who invited them receives 15 points, once the new account's email address is confirmed. Invitation codes are for new accounts only, used at sign-up or within 7 days of it and before any purchase. Each account can have one referrer, you cannot invite yourself or another account of your own, and a customer receives points for at most 10 invited friends in any 12 months.
• Fair use: points obtained through misuse, error or fraud may be withheld or removed.
• Changes: Kids Nation may change or end the programme or these rules. We will give notice in your account and on this page before a change takes effect.

Acceptable use and content

Do not misuse the service, attempt unauthorized access, interfere with operations, submit unlawful or harmful content, impersonate another person, or use another person’s payment method without permission. Kids Nation branding, text, design, images, and software are protected and may not be copied or commercially reused without permission.

Responsibility and changes

Nothing in these Terms excludes rights or liability that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for indirect loss or loss caused by failure to follow safety rules, inaccurate information, unauthorized supervision, or events outside reasonable control. We may update services or these Terms; material changes will be presented with a new effective date and, where needed, renewed acceptance.

Law and contact

These Terms are governed by the laws of the United Arab Emirates and disputes are subject to the competent courts of the Emirate in which the relevant Kids Nation service was supplied, unless mandatory consumer law requires otherwise.

Questions or requests can be sent to info@kidsnationuae.com or made by calling +971 52 522 1433.