Privacy Policy

Who this service is for

Kids Nation accounts and online services are intended for adults who are parents, legal guardians, or authorized supervisors. Children must not create accounts or submit personal information directly. Adults are responsible for the information they provide about a child and for having authority to provide it.

Information we collect

• Adult account details such as name, email address, phone number, password credentials handled by our authentication provider, language, and preferences.
• Booking, order, membership, branch, visit, guest-count, payment-status, and customer-support information.
• Limited child information supplied by an adult when needed for a booking or membership, such as name, age, photo, accessibility needs, or safety-related notes.
• Technical information such as security logs, device or browser details, IP-derived security signals, cookies, and service diagnostics.
• Marketing preferences and a dated record of consent. Promotional consent is optional and separate from account creation.

Why we use information

• To create and secure accounts, verify email addresses, and recover access.
• To provide bookings, memberships, purchases, customer support, safety communications, and branch operations.
• To prevent fraud and misuse, maintain records, comply with legal obligations, and establish or defend legal claims.
• To send offers and news only where the adult has opted in. Consent may be withdrawn at any time without affecting ordinary service emails.

Children’s information

We minimize information about children and use it only for the service, safety, or accessibility purpose explained to the adult. We do not use children’s information for targeted advertising and do not knowingly create accounts for children. A parent or guardian may withdraw consent or request access, correction, or deletion, subject to legal retention duties.

KidsNation Points and invitations

• Points history: the points each account earns, uses, gets back, loses to expiry or has adjusted by staff, with the purchase or reason each line relates to, the balance and the fraction carried to the next purchase. We use it to run the programme, show your balance, apply points at checkout and account for points owed.
• Invitations: your invitation code, which account invited which, when, and the points paid to both. Your first name is shown to a person who opens your invitation link, and the first name of a friend who joins with your code is shown to you in your points history and notifications.
• Preventing self-invitation and abuse: when an invitation code is used, we compare the new account's email address (ignoring letter case, "+" tags and, for Gmail, dots) and phone number with those of the account that invited it, and check how many friends that account has invited in the last 12 months. The comparison is automatic and is used only to decide whether the invitation applies.
• Points history and invitation records are kept while the account is active. When an account is deleted its unused points are forfeited and these records are deleted or anonymised, except where we must keep them for accounting, fraud prevention or another legal obligation.

Service providers and international processing

We may use carefully selected providers for hosting, authentication and database services (including Supabase), website infrastructure and email delivery (including Hostinger), payment processing, maps, communications, security, and support. They may process data outside the UAE under contractual and technical safeguards and only for the services they provide. We do not sell personal data.

Retention and security

Account data is kept while the account is active and then deleted or anonymized when no longer needed. Booking, payment, tax, dispute, fraud-prevention, consent, and safety records may be retained for the period required by applicable law or a legitimate claim. We use access controls, encryption in transit, role separation, audit records, and restricted administrative access, but no online system can promise absolute security.

Your choices and rights

Questions or requests can be sent to info@kidsnationuae.com or made by calling +971 52 522 1433.

• Access, correct, or update account information.
• Withdraw optional marketing consent or unsubscribe from promotional messages.
• Request restriction, objection, portability, or deletion where applicable under UAE data-protection law.
• Delete the account from Profile → Settings. Data that must legally be retained will be isolated and used only for that obligation.