Refund & Cancellation Policy

Party and event bookings

• 7 or more days before the booked date: full refund of eligible booking charges.
• 3 to 6 days before the booked date: 50% refund of eligible booking charges.
• Less than 3 days before the booked date: no refund; one reschedule may be offered, subject to availability and the booking’s specific conditions.

Tickets, visits, offers, and memberships

Unused tickets and visit bookings are handled according to the conditions displayed at purchase. Promotional offers may be non-refundable or date-limited where clearly stated. Memberships are non-refundable after purchase and expire on the date displayed in the account or purchase confirmation, except where mandatory law requires another result.

Kids Nation cancellation and payment errors

If we cancel and cannot offer a suitable replacement, we will refund the affected amount. Duplicate or failed card charges should be reported promptly with the booking or order reference. Approved refunds return to the original payment method where possible; bank or payment-provider processing times are outside our control.

Questions or requests can be sent to info@kidsnationuae.com or made by calling +971 52 522 1433.